Return policy
After-Sales Service Policy
Thank you for choosing jersea.top for your purchase.
We guarantee that all products undergo strict inspection by our quality control team before shipment. If you need after-sales service, please contact us via email: service@jersea.top.
We will get back to you within 24 hours after receiving your return request email.
We guarantee that all products undergo strict inspection by our quality control team before shipment. If you need after-sales service, please contact us via email: service@jersea.top.
We will get back to you within 24 hours after receiving your return request email.
90-Day Money-Back Guarantee & 90-Day Return Policy
We offer a 90-day money-back guarantee. If you are not satisfied with the product and it is unopened, you may return the product for a full refund.
Refunds will be processed to your original payment method. The return shipping cost shall be borne by the buyer.
Return/Exchange Validity Period: 90 working days
For all returns and exchanges, the relevant shipping costs shall be borne by the buyer.
Refunds will be processed to your original payment method. The return shipping cost shall be borne by the buyer.
Return/Exchange Validity Period: 90 working days
For all returns and exchanges, the relevant shipping costs shall be borne by the buyer.
180-Day Warranty Policy
We also provide a 180-day warranty (calculated from the date of product receipt), which covers all possible defects in materials and workmanship.
Important Notes
For health and hygiene reasons, no returns or exchanges will be accepted for products that have been opened, worn, used and are in non-defective condition.
To request a return, please contact our customer support team first (Email:service@jersea.top). After your return application is approved by our customer service, we will provide you with specific return instructions.
To request a return, please contact our customer support team first (Email:service@jersea.top). After your return application is approved by our customer service, we will provide you with specific return instructions.
Incorrect Product Ordered
If you change your mind or realize you have ordered an incorrect product after placement, please contact our customer service immediately (Email: service@jersea.top).
We can assist you with modifying the order information or canceling the order before the product is shipped; once the product is dispatched, the order cannot be modified or canceled.
We can assist you with modifying the order information or canceling the order before the product is shipped; once the product is dispatched, the order cannot be modified or canceled.
Order Cancellation Policy
Within 24 hours after ordering (product not in production): 5% cancellation fee applies
24 hours or more after ordering (product in production): 25% cancellation fee applies
3 days or more after ordering (production completed): 50% cancellation fee applies
Once shipped: Order cancellation is not permitted
24 hours or more after ordering (product in production): 25% cancellation fee applies
3 days or more after ordering (production completed): 50% cancellation fee applies
Once shipped: Order cancellation is not permitted
Incorrect Product Received
If the product has been shipped and you receive an incorrect item, you may apply for a refund through the following two methods:
- Reject the package directly upon delivery and mark it as "Return to Sender (RTS)"
- Contact customer service within 48 hours of receiving the package, and we will guide you through the return process
Non-Delivery of Product
If you have not received the product at all or the product is lost in transit, please contact our customer service (Email: service@jersea.top).
We will immediately verify the situation with the logistics carrier and arrange for a replacement or full refund for you as soon as possible.
Damaged or Defective Product
If you receive a damaged or defective product, please contact our customer service (Email: service@jersea.top) and clearly describe the issues you have encountered.
We will, at our discretion, arrange for a replacement or refund based on the actual situation.
Meanwhile, you are required to return the defective product, all its accessories and the original packaging in full.
We will, at our discretion, arrange for a replacement or refund based on the actual situation.
Meanwhile, you are required to return the defective product, all its accessories and the original packaging in full.
Important Regulations
For damaged or defective products, you are required to provide relevant videos or photos as proof.
If you refuse or fail to provide proof of product damage or defect, the return request will be deemed as "buyer's remorse", and you shall bear all relevant return shipping costs alone. You will also be required to pay a 15% restocking fee plus any shipping fees prepaid by the seller.
No Exceptions: When a buyer claims a product is defective or damaged, valid proof must be provided prior to returning the product. Please submit images/videos related to your return request via our Contact Us form.
If you refuse or fail to provide proof of product damage or defect, the return request will be deemed as "buyer's remorse", and you shall bear all relevant return shipping costs alone. You will also be required to pay a 15% restocking fee plus any shipping fees prepaid by the seller.
No Exceptions: When a buyer claims a product is defective or damaged, valid proof must be provided prior to returning the product. Please submit images/videos related to your return request via our Contact Us form.
Other Return-Related Requests
If you need assistance with any other return-related issues, you may contact our customer service at any time (Email: service@jersea.top), and we will be happy to answer your questions.
Return Address
No. 6017, Shennan Avenue, Xiangmihu Street, Futian District, Shenzhen City, Guangdong Province, China
Note: Please contact customer service via email in advance to confirm return details. Unauthorized returns will not be accepted.
Contact Email
Working Hours
10AM-7PM EST, 7 days a week