Return policy-2

Thank you for choosing us  for your purchase.

We guarantee that all products undergo strict inspection by our quality control team before shipment. If you need after-sales service, please contact us via email: kevinwong159@outlook.com

We will get back to you within 24 hours after receiving your return request email.

We offer a 90-day money-back guarantee. If you are not satisfied with the product and it is unopened, you may return the product for a full refund.

Refunds will be processed to your original payment method. The return shipping cost shall be borne by the buyer.

Return/Exchange Validity Period: 90 working days

For all returns and exchanges, the relevant shipping costs shall be borne by the buyer.

We also provide a 180-day warranty (calculated from the date of product receipt), which covers all possible defects in materials and workmanship.

For health and hygiene reasons, no returns or exchanges will be accepted for products that have been opened, worn, used and are in non-defective condition.

To request a return, please contact our customer support team first (Email:kevinwong159@outlook.com. After your return application is approved by our customer service, we will provide you with specific return instructions.

If you change your mind or realize you have ordered an incorrect product after placement, please contact our customer service immediately (Email:kevinwong159@outlook.com.

We can assist you with modifying the order information or canceling the order before the product is shipped; once the product is dispatched, the order cannot be modified or canceled.

Within 24 hours after ordering (product not in production): 5% cancellation fee applies

24 hours or more after ordering (product in production): 25% cancellation fee applies

3 days or more after ordering (production completed): 50% cancellation fee applies

Once shipped: Order cancellation is not permitted

If the product has been shipped and you receive an incorrect item, you may apply for a refund through the following two methods:

If you have not received the product at all or the product is lost in transit, please contact our customer service (Email:kevinwong159@outlook.com.. We will immediately verify the situation with the logistics carrier and arrange for a replacement or full refund for you as soon as possible.

If you receive a damaged or defective product, please contact our customer service (Email: kevinwong159@outlook.com.) and clearly describe the issues you have encountered.

We will, at our discretion, arrange for a replacement or refund based on the actual situation.

Meanwhile, you are required to return the defective product, all its accessories and the original packaging in full.

For damaged or defective products, you are required to provide relevant videos or photos as proof.

If you refuse or fail to provide proof of product damage or defect, the return request will be deemed as "buyer's remorse", and you shall bear all relevant return shipping costs alone. You will also be required to pay a 15% restocking fee plus any shipping fees prepaid by the seller.

No Exceptions: When a buyer claims a product is defective or damaged, valid proof must be provided prior to returning the product. Please submit images/videos related to your return request via our Contact Us form.

If you need assistance with any other return-related issues, you may contact our customer service at any time (Email: :kevinwong159@outlook.com.), and we will be happy to answer your questions.

No. 6017, Shennan Avenue, Xiangmihu Street, Futian District, Shenzhen City, Guangdong Province, China Note: Please contact customer service via email in advance to confirm return details. Unauthorized returns will not be accepted.

10AM-7PM EST, 7 days a week